What are your support hours?
Our customer support team is available Monday through Friday from 9am to 6pm Pacific Time. For urgent issues outside these hours, Premium and Enterprise customers have access to emergency support.
How quickly can I expect a response?
We aim to respond to all inquiries within 1 business day. For support tickets, our average first response time is under 4 hours during business hours.
Can I request custom features or integrations?
Yes! We love working with customers on custom solutions. Please contact our enterprise sales team through our contact form at
resumeparserapi.com/contact by selecting "Enterprise Sales" from the dropdown menu to discuss your specific requirements.
Do you offer volume discounts?
Yes, we offer volume discounts for customers with high parsing needs. Please contact our sales team to discuss pricing options based on your expected volume.